ANSWERS TO YOUR QUESTIONS

A standard cleaning covers your kitchen, bathroom, living areas, floors, dusting, and trash removal. It’s designed to keep your home fresh and tidy.

Pricing depends on your home size and how often you want us to clean. Weekly, bi-weekly, and monthly plans include automatic discounts.

Most cleanings take 2–3 hours depending on the home size and condition. Deep cleanings take longer.

Yes. Every cleaner is background-checked, interviewed, and vetted to meet NYC regulations.

Yes — everything we bring is non-toxic and safe for kids and pets.

Tipping is optional but appreciated. You can tip in cash or via card after your cleaning.

Yes — if you book recurring cleanings we’ll assign the same cleaner whenever possible.

No. Your cleaner arrives fully equipped with all tools and eco-friendly products.

Yes — just tell us in the booking notes and we’ll adjust.

These are part of our deep cleaning service. You can add them during checkout.

Yes — interior window cleaning is available as an add-on.

Absolutely. Our tools and vacuums are designed exactly for that.

We move lightweight items but not heavy furniture for safety reasons.

Light dishwashing is included. Laundry is not included unless added as a special service.

Yes — our post-reno option covers dust removal, surfaces, and floors after contractors leave.

Yes — one-time, recurring, and deep cleanings are all available.

We recommend booking 2–3 days ahead. Same-day slots are occasionally available.

You can reschedule or cancel up to 24 hours before your appointment at no charge.

If a cleaner is running behind, we’ll notify you immediately and adjust your time if needed.

Contact us within 24 hours and we’ll send someone back for free — no questions asked.

No — as long as we can access the apartment. Many clients leave keys with the doorman.

You pay securely online when booking. No cash needed.

Yes — weekly, bi-weekly, and monthly plans include automatic savings on each cleaning.